Shipping policy

Shipping Policy
Effective Date: [Insert Date]

Thank you for shopping with thecapscafe.com. We aim to provide a seamless shopping and delivery experience through our trusted logistics partner, Shiprocket. Please review our shipping policy for complete details on shipping timelines, costs, and coverage.

1. Order Processing Time

  • Orders are processed and dispatched within 1–2 business days of order confirmation.

  • You will receive an email and/or SMS with tracking information once your order is shipped.

2. Shipping & Delivery

We use Shiprocket for order fulfillment and delivery, which allows us to access multiple top-tier courier services to ensure timely delivery.

Shipping Type Estimated Delivery Time Charges
Standard (Prepaid) 3–7 business days Free
Express (Prepaid) 1–3 business days ₹99 (Optional)

🚚 Note: Delivery times may vary depending on location, courier service availability, and external factors such as weather or lockdowns.

3. Coverage Area

  • We ship across India to all serviceable pin codes covered by Shiprocket’s courier network.

  • We currently do not offer international shipping.

4. Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking ID via email/SMS.

  • You can track the shipment directly via the Shiprocket tracking page or through the “Track My Order” section on our website.

🔗 Track Your Order

5. Delivery Issues or Delays

  • If your order has not arrived within the estimated timeframe, please contact us at thecapscafee@gmail.com with your order ID.

  • We will coordinate with Shiprocket support to resolve the issue.

6. Damaged or Wrong Product

  • In case you receive a damaged product or the wrong item, notify us within 48 hours of delivery with photo proof.

  • We will arrange for a free reverse pickup via Shiprocket and send a replacement or initiate a refund based on your preference.

7. Order Cancellation Before Shipping

  • Orders can be cancelled within 12 hours of placing the order or before they are shipped. Once shipped, the order cannot be cancelled.

8. Contact Us

For shipping queries or assistance, feel free to contact us:

📧 Email: thecapscafee@gmail.com
📞 Phone: +91 9220524109
📍 Address: Raj Kumar, Kh no. 1035/2 1036, Dindarpur, Shyam Vihar, Najafgarh, South West Delhi, Delhi, najafgarh, 110043 South West Delhi DL, India

Thank you for choosing Kaashni.shop – Style Delivered!